Customer Service Policy

This policy outlines all customer service standards and service scope for shoppers on our website, aiming to deliver smooth and reliable shopping support for every user.

Our customer service team handles all common inquiries including product specifications, color selection, stock status, order shipping progress, tracking information, return and refund applications, packaging damage issues and other after-sales problems related to orders. We do not provide irrelevant offline consultation or non-order related services.

Our support team works daily to reply to customer messages. All submitted inquiries will receive a formal reply within 24 hours. Complex issues such as refund reviews and logistics tracing may take slightly longer processing time, and we will keep updating you with progress actively.

If you have doubts about product size, usage effect or matching styles before purchasing, you can contact support to get detailed descriptions and real product reference information. Once you finish payment, we can assist you to check order status, modify shipping address before shipment or cancel unshipped orders as requested.

For items received with missing accessories, surface scratches or packaging breakage during transit, you can provide clear pictures to our team within 7 days after delivery. We will coordinate solutions including partial compensation, resending accessories or guiding you to start a return process according to the actual situation.

We offer full guidance for the 60-day return window. Our staff will send standardized return operation steps, inform you of inspection standards and remind you of the 5–10 business day refund processing cycle settled in USD. We track every refund application until the fund is successfully returned to your original payment account.

Our customer service only follows the official rules shown on our site, including shipping policy, refund policy and privacy policy. We cannot offer customized special prices beyond public store discounts or waive standard return inspection requirements. Any unreasonable demands violating published policies will not be approved.

We maintain polite and professional communication with all customers, and we ask users to use civilized language during consultation. Threatening, abusive or offensive messages will result in delayed support responses.

We reserve the right to adjust this customer service policy according to business operation needs. Updated terms will be displayed directly on the corresponding page of our website without separate notifications to individual users.